Our Services

Strategic Direction

Building Organisational Strength

Spatial Practice

Implementation Planning

Execution

  • Vivendi Consulting specialises in facilitated strategy development that brings teams together to co-design effective, implementable strategies. We deliver: 

    • Workshop Facilitation and Stakeholder Alignment – We design and lead engaging strategy workshops that foster collaboration across departments, breaking down silos and ensuring key voices are heard. 

    • Co-Design of Actionable Strategies – Rather than delivering a ‘top-down’ strategy, we work with leadership teams to co-develop plans that are both ambitious and practical. 

    • Implementation Roadmaps – We translate vision into tangible next steps, ensuring clarity around responsibilities, timelines, and success metrics. 

    • Cross-Agency and Multi-Stakeholder Engagement – Many strategies require government, business, and community collaboration. We provide the frameworks and facilitation to align diverse interests and ensure buy-in. 

  • Vivendi Consulting helps organisations strategically plan, implement, and scale AI solutions in ways that are practical, impactful, and aligned with business priorities. Our approach includes: 

    • AI Roadmaps – We develop structured, phased plans for AI adoption and scaling, ensuring alignment with organisational objectives, regulatory requirements, and technological readiness. 

    • Use Case Development – Through collaborative workshops and data-driven analysis, we identify high-impact AI applications in areas like transport demand forecasting, asset management, and operational efficiency. 

    • AI Readiness Assessment – We use our proprietary tool to analyse an organisation’s preparedness for AI, identifying areas where the organisation could improve to gain optimal benefit from the technology.  

    • AI Model Deployment and Governance – We ensure responsible AI adoption, integrating ethical AI principles, transparency frameworks, and bias mitigation strategies into model design and implementation. 

    • Integration with Existing Systems – Many AI projects fail due to poor interoperability with legacy systems. We ensure AI solutions are seamlessly integrated into existing processes and workflows to enhance—not disrupt—operations. 

    • Performance Monitoring and Continuous Improvement – AI models need to evolve over time. We establish feedback loops and performance tracking mechanisms to refine AI models and adapt them to changing business needs. 

  • We develop evidence-based business cases that secure funding and guide decision-making, including ones that are Treasury-compliant for our public sector clients. We regularly use our advanced AI data analytics team to provide robust, empirical analysis to evidence the business case.  

    Our approach includes: 

    • Strategic Business Case Development – Crafting clear, persuasive cases that align with government and investor priorities. 

    • Economic and Financial Modelling – Conducting rigorous cost-benefit analysis and scenario modelling to quantify the value of proposed projects. 

    • Stakeholder Engagement and Consultation – Ensuring alignment across departments, agencies, and external partners to maximise support. 

    • Options Analysis and Risk Assessment – Providing structured comparisons of project alternatives, allowing for better-informed investment decisions. 

  • We provide project portfolio development, assurance and oversight frameworks that give executives clarity on how their investment decisions are delivering value. Our services include: 

    • Investment Prioritisation Frameworks – Ensuring projects are selected based on strategic impact, financial viability, and risk assessment. 

    • Portfolio Governance Models – Structuring oversight mechanisms to enhance accountability and executive decision-making. 

    • Real-Time Portfolio Tracking – Designing reporting tools that provide ongoing visibility into program performance. 

    • Cross-Program Risk Identification – Analysing interdependencies to mitigate unintended consequences and delays. 

  • Vivendi Consulting works with government agencies, infrastructure providers, and corporations to design and implement future-ready operating models that enable better decision-making, improved efficiency, and technology-driven transformation. 

    Operating Model Design and Transformation 

    • Enterprise-Wide Operating Model Design – Structuring organisations for efficient, scalable, and flexible execution. 

    • Service Delivery Model Optimisation – Defining roles, responsibilities, and governance for streamlined decision-making. 

    • AI and Digital Transformation Integration – Embedding automation, AI, and data-driven workflows to improve operations. 

    • Process Redesign and Automation – Identifying manual inefficiencies and implementing process automation strategies. 

    Embedding Digital, AI, and Technology into Operations 

    • AI-Enabled Operating Models – Structuring organisations to leverage machine learning, predictive analytics, and generative AI tools for smarter decision-making. 

    • Cloud-Based Workflow and Data Integration – Designing operating models that seamlessly integrate digital platforms (AWS, Azure, ServiceNow, SAP, Salesforce). 

    • Cross-Functional Collaboration Models – Breaking down silos through multi-disciplinary teams, agile frameworks, and dynamic governance. 

    Change Management and Implementation Support 

    • Stakeholder Engagement and Change Readiness – Ensuring leadership and frontline teams understand, adopt, and embrace new ways of working. 

    • Training and Upskilling – Developing structured programs to build digital, data, and AI capability across teams. 

    • Performance Metrics and Continuous Improvement – Establishing tracking systems and real-time dashboards to measure impact and adapt the model as needed. 

  • Vivendi Consulting designs and implements fit-for-purpose PMOs, ensuring organisations have the frameworks, tools, and governance models needed for project excellence. Our expertise spans enterprise PMOs, program-level PMOs, and project-specific PMOs, tailored to meet both public and private sector needs. 

    PMO Strategy, Design, and Implementation 

    • Defining PMO Scope and Operating Model – Establishing whether an Enterprise PMO, Program PMO, or Project PMO is required based on organisational goals. 

    • Governance and Decision-Making Structures – Designing clear escalation pathways, stakeholder roles, and executive oversight mechanisms. 

    • PMO Playbooks and Standard Operating Procedures – Developing guidelines, templates, and toolkits to standardise project delivery. 

    Project and Program Governance 

    • Frameworks for Risk, Compliance, and Assurance – Ensuring alignment with Treasury Gateway Reviews, Infrastructure NSW Assurance, and investment prioritisation standards. 

    • Portfolio and Project Prioritisation Models – Establishing decision-making frameworks that optimise resource allocation across competing initiatives. 

    • Performance Dashboards and Portfolio Monitoring – Implementing real-time tracking tools to enhance executive visibility and decision-making. 

    PMO Enablement and Capability Uplift 

    • Upskilling Teams in PMO Best Practices – Training project managers and executives in Prince2, MSP, Agile, and P3O methodologies. 

    • AI and Digital Integration into PMO Operations – Embedding automation, data analytics, and AI-driven forecasting to enhance PMO efficiency. 

    • Post-Implementation Support and Continuous Improvement – Providing ongoing support to refine governance models and enhance project performance over time. 

  • Vivendi Consulting provides comprehensive digital transformation strategies and change management solutions, ensuring that technology investments drive meaningful, measurable improvements. Our services include: 

    • End-to-End Digital Strategy Development – We align technology investments with business objectives, ensuring that AI, automation, cloud computing, and data analytics are deployed effectively to drive value. 

    • Change Management Frameworks – We use proven methodologies, including Prosci ADKAR, Kotter’s 8-Step Change Model, and McKinsey’s 7-S Framework, to ensure smooth adoption across teams. 

    • Process Automation and Optimisation – We help organisations identify inefficiencies and implement automation solutions such as robotic process automation (RPA), workflow automation, and ERP integrations to improve operational performance. 

    • Cloud and Digital Platform Implementation – We support cloud migration to platforms like AWS, Microsoft Azure, and Google Cloud, helping organisations modernise IT infrastructure, enhance scalability, and reduce costs. 

    • Stakeholder Training and Engagement – We design and deliver tailored training programs to build digital capability across teams, using platforms like Microsoft Teams, SAP, Salesforce, and ServiceNow. 

    • Data-Driven Decision-Making – We embed analytics tools and dashboards (such as Power BI, Tableau, and Google Data Studio) to improve reporting, forecasting, and operational transparency. 

  • Vivendi Consulting provides end-to-end change management solutions, ensuring that transformation is delivered with clarity, engagement, and measurable success. Our approach integrates leading change management methodologies, including Prosci ADKAR, Kotter’s 8-Step Model, and McKinsey’s 7-S Framework, with practical execution support tailored to real-world challenges. 

    1. Change Strategy and Leadership Alignment 

    • Change Vision and Roadmap Development – Defining clear objectives, timelines, and leadership responsibilities to drive transformation. 

    • Executive and Leadership Coaching – Equipping leaders with the tools to champion change, manage resistance, and engage their teams. 

    • Stakeholder Mapping and Engagement Planning – Identifying key influencers, impact areas, and tailoring engagement strategies. 

    2. Employee Adoption and Behavioural Change 

    • Communication and Engagement Strategies – Crafting clear, compelling messaging that aligns employees with the ‘why’ behind change. 

    • Customised Training and Capability Building – Developing structured training programs to ensure employees have the skills to succeed in the new model. 

    • Change Readiness and Pulse Checks – Using data-driven assessments to track adoption and adjust strategies in real time. 

    3. Embedding Change into Business-as-Usual (BAU) 

    • Reinforcement and Continuous Support – Implementing feedback loops, coaching frameworks, and performance incentives to sustain adoption. 

    • New Ways of Working Design – Integrating change principles into governance, workflows, and operational processes. 

    • Post-Implementation Review and Optimisation – Conducting benefits realisation assessments to ensure transformation delivers its intended outcomes. 

  • Vivendi Consulting provides sustainability and resilience benchmarking services, working with clients to evaluate current practices, align with global best-in-class standards, and implement solutions that deliver both environmental and financial benefits. Our services include: 

    1. Sustainability Benchmarking and Best Practice Reviews 

    • Conducting comprehensive assessments of sustainability practices across industries, evaluating performance in areas such as:  

    • Carbon footprint reduction and emissions intensity 

    • Energy efficiency in transport and infrastructure 

    • Sustainable procurement and materials use 

    • Water and waste management 

    • Circular economy principles in infrastructure development 

    • Identifying best-in-class global sustainability models, ensuring that strategies align with leading transport networks, infrastructure providers, and corporate sustainability leaders. 

    • Using data-driven performance benchmarking, allowing organisations to compare sustainability progress against local, national, and international peers. 

    2. Lifecycle Asset Management Strategies 

    • Embedding sustainability principles into the full asset lifecycle, from planning and procurement to operations and decommissioning. 

    • Developing low-carbon asset management frameworks that integrate:  

    • Green procurement policies to prioritise sustainable materials and suppliers. 

    • Energy-efficient asset maintenance programs, optimising fleet and infrastructure performance. 

    • End-of-life decommissioning strategies that support recycling, reuse, and responsible disposal. 

    • Identifying cost-saving opportunities through sustainable asset optimisation, ensuring that sustainability improvements also deliver financial benefits. 

    3. Climate Risk and Resilience Assessments 

    • Evaluating climate risks to infrastructure and operations, including extreme weather events, sea-level rise, heat stress, and water scarcity. 

    • Using geospatial risk mapping and predictive modelling to assess the vulnerability of transport, housing, and energy networks. 

    • Recommending resilience strategies such as:  

    • Climate-adaptive infrastructure design, ensuring assets can withstand environmental stressors. 

    • Flood mitigation, green infrastructure, and nature-based solutions to improve urban resilience. 

    • Risk diversification frameworks, ensuring that climate risk is embedded in investment decision-making. 

    4. Net Zero Transition Planning and Decarbonisation Roadmaps 

    • Developing comprehensive net-zero strategies, aligned with national and international sustainability commitments (e.g., Paris Agreement, Science-Based Targets initiative). 

    • Designing emission reduction pathways across scope 1, 2, and 3 emissions, including:  

    • Electrification of transport fleets and infrastructure. 

    • Transitioning to renewable energy sources for operations. 

    • Demand-side energy efficiency programs to reduce consumption. 

    • Carbon offset and sequestration strategies where direct emissions reductions are not feasible. 

    • Creating investment roadmaps for net-zero transformation, ensuring organisations can achieve sustainability goals while maintaining financial sustainability. 

  • We’ve worked with every level of government to shape their policies and guidance.

    We have written federal policies including the Urban Design Protocol, state policies including the NSW Movement and Place Framework, draft Design and Place SEPP (and revised Apartment Design Guide and draft Urban Design Guide), and contributed to technical guidance like the TfNSW Guide to Traffic Impact Assessments (Parking), Committee for Sydney’s Density Done Well (‘Putting Our Best Foot Forward’) and ATAP guidance on Valuing Place. 

    We don’t just write policies — we work closely with the community, government agencies and NGOs and ensure that our advice is and practical and implementable to ensure meaningful change in the short, medium and long term.

  • We are trusted advisors to government and the private sector to address urban challenges with an approach that goes beyond ‘standard practice.’

    We blend deep experience, creative thinking and data-driven insights to deliver exceptional outcomes.

    We also offer design review and peer review services. Sara Stace sits on both the NSW and WA State Design Review Panels. Marc has previouslyacted as an expert witness (Urban Design) to the Land and Environment Court. Both can provide specific insight into precincts from a movement and place, active transport and benefit measurement perspective.

    Our clients love working with us — they consistently provide top feedback scores and return to us for future projects again and again.

  • We harness cutting-edge analysis and AI technologies to lead the next wave of industry practice.

    By combining our deep understanding of complex urban issues with scalable, evidence-based technology, we provide innovative solutions tailored to each context.

    Over many years, our team has developed and refined new AI-driven models to transform how we understand:

    • Walking and cycling patterns and demand modelling

    • Road safety

    • Parking and land-use evaluation

    • Urban planning and housing strategies.

  • Through Vivendi Cities, we provide expert, AI-powered urban development services. We partner with governments, urban planners, transport agencies, and developers to create holistic, data-driven strategies that integrate transport, housing, and mobility solutions. 

    Integrated Transport and Land Use Planning

    • Transit-Oriented Development (TOD) Strategies – Designing high-density, mixed-use urban centres around public transport hubs to reduce car dependency and enhance accessibility. 

    • Urban Growth and Infrastructure Planning – Aligning housing, transport corridors, and employment hubs to drive sustainable, connected urban expansion. 

    • Placemaking and Active Transport Investment – Developing walkable, cycle-friendly cities with high-quality public spaces to improve liveability and economic vibrancy. 

    2. Housing and Urban Development Acceleration

    • Housing Supply and Affordability Strategies – Supporting planning system reform, regulatory streamlining, and public-private investment models to accelerate housing delivery. 

    • Social and Affordable Housing Integration – Ensuring equitable access to housing by aligning policy, funding mechanisms, and infrastructure investment. 

    • Urban Density and Mixed-Use Planning – Designing well-serviced, sustainable residential precincts that enhance liveability and accessibility. 

    3. Future Mobility and Transport Innovation

    • Public Transport Network Planning and Investment – Developing multi-modal strategies to expand rail, bus, light rail, and ferry services. 

    • Mobility as a Service (MaaS) and Shared Transport Models – Creating seamless transport ecosystems integrating public, private, and active transport options. 

    • Zero-Emissions Transport and Climate Adaptation – Advising on EV infrastructure, emissions reduction pathways, and climate-resilient transport planning. 

    4. Policy and Investment Strategy

    • Transport, Infrastructure, and Housing Investment Prioritisation – Developing business cases and cost-benefit analyses to support government and private sector funding decisions. 

    • Economic and Social Impact Modelling – Quantifying the benefits of integrated transport, housing, and urban development strategies. 

    • Legislative and Policy Reform – Advising on land use regulation, transport pricing, and housing development incentives to improve urban outcomes. 

  • Through Vivendi Cities, we provide expert urban development, policy, and investment strategies to accelerate the delivery of sustainable, connected, and liveable cities. Our approach ensures that urban growth is strategic, well-governed, and aligned with long-term social and economic objectives. 

    1. Integrated Urban Planning and Infrastructure Alignment 

    • Place-based planning frameworks, ensuring urban centres support walkability, active transport, and sustainable mobility. 

    • Integrated transport and land-use planning, aligning new developments with public transport, cycling, and pedestrian networks. 

    • Strategic infrastructure investment roadmaps, prioritising utilities, green spaces, and social infrastructure alongside housing and commercial growth. 

    2. Regulatory and Policy Acceleration 

    • Urban development reform strategies, streamlining planning and approvals to enable faster delivery of housing, transport, and precinct projects. 

    • Funding and investment pathways, ensuring projects align with government priorities, Treasury expectations, and private-sector financing models. 

    • Economic and social impact modelling, quantifying the benefits of compact, mixed-use, and transit-oriented developments. 

    3. Place and Community-Led Growth 

    • Placemaking and urban design strategies, ensuring developments enhance liveability, cultural identity, and environmental quality. 

    • Public realm investment planning, integrating parks, open spaces, and high-quality pedestrian environments into city growth plans. 

    • Affordable and diverse housing strategies, balancing market supply with social and key-worker housing needs. 

  • Vivendi Consulting specialises in translating strategic vision into structured, high-impact programs, ensuring organisations move from planning to tangible delivery. Our approach combines program design, governance, stakeholder engagement, and performance tracking to ensure execution is aligned, measurable, and scalable. 

    1. Structured Program Development and Governance 

    • Program Architecture Design – Translating strategic objectives into a defined set of workstreams, projects, and operational initiatives. 

    • Governance and Accountability Structures – Establishing clear decision-making frameworks, reporting mechanisms, and escalation pathways. 

    • Funding and Resource Alignment – Mapping budgeting, workforce capacity, and technology enablement to program needs. 

    2. Integrated Delivery Frameworks 

    • Program Roadmaps and Milestone Planning – Breaking strategy into actionable phases, ensuring clear timelines and deliverables. 

    • Risk and Dependency Management – Identifying key interdependencies and mitigating risks that could disrupt execution. 

    • Stakeholder Coordination Models – Aligning executives, operational teams, and delivery partners around a shared execution framework. 

    3. Performance Tracking and Adaptive Execution 

    • Benefits Realisation and KPI Frameworks – Defining success metrics and tracking impact throughout program delivery. 

    • Continuous Optimisation and Lessons Learned – Embedding feedback loops and agile adjustments to enhance program effectiveness. 

    • Dashboards and Reporting Tools – Implementing real-time tracking to provide visibility over execution progress. 

  • Vivendi Consulting provides independent, expert-led program assurance, ensuring that projects remain on track, deliver their intended benefits, and meet compliance requirements. Our services include: 

    1. Independent Gateway Reviews and Assurance Frameworks 

    • End-to-end project assurance. For the public sector, these align with Treasury, Infrastructure bodies, and federal assurance frameworks. 

    • Comprehensive risk assessments and scenario planning, ensuring early identification of challenges. 

    • Real-time performance audits, allowing for proactive interventions before issues escalate. 

    2. Delivery Confidence and Health Checks 

    • Deep-dive assessments of project progress, ensuring alignment with key objectives. 

    • Stakeholder governance reviews, identifying opportunities to improve decision-making and accountability. 

    • Program optimisation strategies, ensuring risks are mitigated before they impact delivery. 

    3. Compliance and Investment Assurance 

    • Infrastructure Investor Assurance Framework (IIAF) alignment, ensuring that projects are audit-ready for Infrastructure NSW. 

    • NSW Treasury Gateway Reviews support, ensuring financial and economic rigour in business case evaluations. 

    • Structured program monitoring, ensuring clear tracking of key benefits and policy objectives. 

  • Vivendi Consulting specialises in advanced data analytics, AI-driven forecasting, and big data modelling, helping organisations harness the power of AI and machine learning to make faster, smarter, and more informed decisions. Our services include: 

    1. AI-Powered Demand Forecasting 

    • Predictive analytics particularly specialising in customer demand, transport and infrastructure using machine learning models. 

    • Time-series forecasting, anomaly detection, and trend analysis to anticipate disruptions and optimise resource allocation. 

    • Multi-variable demand modelling, integrating data from Opal cards, weather, economic indicators, and event schedules to enhance forecasting accuracy. 

    • AI-driven service optimisation, ensuring transport schedules, fleet allocations, and operational capacity are aligned with projected demand. 

    2. Big Data Analysis 

    • Processing large and complex datasets from diverse sources, including IoT sensors, ticketing systems, vehicle GPS data, and real-time feeds. 

    • Data lakes and cloud-based analytics platforms to enable faster, more scalable processing. 

    • Text and sentiment analysis for extracting insights from customer feedback, complaints, and survey data. 

    3. Scenario Modelling and Simulation 

    • What-if scenario planning, allowing organisations to simulate different policy, economic, or infrastructure changes and measure their impact. 

    • Agent-based modelling and network simulations, ideal for transport, urban planning, and infrastructure investment decision-making. 

    • Monte Carlo simulations and risk analysis, helping organisations quantify uncertainty and build resilience into their plans. 

    4. Operational Data Visualisation 

    • Custom-built dashboards and reporting tools using Power BI, Tableau, and Google Data Studio to visualise key metrics in real time. 

    • Geospatial mapping and heatmaps, allowing organisations to track movement patterns, congestion hotspots, and service bottlenecks. 

    • Automated reporting and alerts, enabling proactive decision-making based on live data feeds. 

  • Vivendi Consulting specialises in end-to-end AI implementation, ensuring that AI investments move beyond pilots to deliver measurable impact at scale. Our expertise covers both predictive AI (machine learning, forecasting, and automation) and generative AI (text, image, and data synthesis tools like ChatGPT and Copilot AI). 

    AI Deployment and System Integration 

    • AI Architecture Design – Designing AI-driven workflow automation, decision-support systems, and predictive models tailored to business needs. 

    • Generative AI Implementation – Integrating LLMs (Large Language Models), computer vision, and natural language processing (NLP) tools into existing enterprise applications. 

    • Machine Learning Model Deployment – Operationalising forecasting models, anomaly detection systems, and optimisation algorithms for continuous improvement. 

    • Embedding AI into Business Processes – Ensuring AI works seamlessly with ERP, CRM, and workflow management tools. 

    Scaling AI Across the Organisation 

    • Pilot-to-Production Transition – Moving AI solutions from testing environments to fully operational, scalable systems. 

    • AI-Enabled Decision Support Systems – Developing custom AI dashboards and real-time analytics platforms to enhance executive decision-making. 

    • Workforce Upskilling for AI Adoption – Training teams on how to use, interpret, and refine AI outputs effectively. 

    Responsible AI Governance and Risk Management 

    • AI Compliance and Ethical Frameworks – Ensuring AI models meet privacy, fairness, and regulatory requirements. 

    • Bias Detection and Explainability – Embedding transparency and accountability mechanisms into AI decision-making. 

    • AI Performance Monitoring and Continuous Improvement – Establishing feedback loops to track AI impact, retrain models, and enhance accuracy over time. 

  • Vivendi Consulting specialises in designing robust program frameworks that ensure smooth implementation. Our services include: 

    • Governance and Operating Models – Clearly defining decision-making structures, program leadership roles, and accountability mechanisms. 

    • Implementation Blueprints – Creating structured plans with defined milestones, risks, and dependencies. 

    • Stakeholder Coordination Strategies – Aligning internal and external teams to ensure a unified approach. 

    • Program Maturity Assessments – Evaluating existing program structures and recommending improvements based on global best practices. 

  • Vivendi Consulting provides program delivery leadership, ensuring that large, high-stakes initiatives are executed on time, within budget, and with measurable impact. Our services include: 

    1. Integrated Program Governance and Oversight 

    • Delivery frameworks aligned with Prince2, MSP, and Agile methodologies, ensuring structured program execution. 

    • Governance models and escalation pathways to support faster, risk-informed decision-making. 

    • Clear roles, reporting lines, and accountability structures to optimise delivery efficiency. 

    2. Risk Management and Assurance 

    • Proactive risk identification and mitigation strategies, ensuring resilience against delivery roadblocks. 

    • Compliance management, ensuring projects meet government, industry, and funding requirements. 

    • Independent health checks and audits, providing data-driven insights into project performance. 

    3. Performance and Delivery Optimisation 

    • Milestone tracking and performance metrics, ensuring programs stay on course. 

    • Resource optimisation strategies, ensuring the right people, skills, and budgets are allocated effectively. 

    • Continuous improvement processes, embedding lessons learned into future delivery cycles. 

  • Vivendi Consulting applies best-practice methodologies, including Lean Six Sigma, Business Process Reengineering (BPR), Value Stream Mapping, and Agile Process Optimisation, to streamline and improve business processes. 

    1. Process Analysis and Diagnostic Assessment 

    • End-to-End Process Mapping – Conducting detailed process discovery using tools such as Swimlane Diagrams, SIPOC (Suppliers, Inputs, Process, Outputs, Customers) Mapping, and Value Stream Mapping. 

    • Bottleneck and Waste Identification – Using Lean Six Sigma techniques to identify and eliminate non-value-adding steps (Muda), process variation (Mura), and overburdening (Muri). 

    • Root Cause Analysis – Applying Fishbone (Ishikawa) Diagrams, Five Whys Analysis, and Failure Mode and Effects Analysis (FMEA) to pinpoint process inefficiencies. 

    2. Process Redesign and Automation Strategy 

    • Optimised Process Design – Reengineering workflows to ensure faster execution, reduced touchpoints, and improved stakeholder collaboration. 

    • Automation and Digital Enablement – Identifying opportunities to integrate Robotic Process Automation (RPA), AI-driven decision-making, and workflow automation tools (e.g., ServiceNow, SAP, Salesforce, Power Automate). 

    • Business Rules and Governance Standardisation – Ensuring process consistency and compliance across departments and agencies. 

    3. Continuous Improvement and Performance Tracking 

    • Lean Six Sigma Implementation – Embedding DMAIC (Define, Measure, Analyse, Improve, Control) frameworks to ensure continuous, data-driven process refinement. 

    • Real-Time Performance Dashboards – Developing KPI tracking systems (Power BI, Tableau, Google Data Studio) to provide live insights into process performance. 

    • Change Management and Training – Supporting teams with structured adoption strategies, ensuring that new processes are embedded successfully into BAU (Business-as-Usual) operations. 

  • Vivendi Consulting specialises in multi-stakeholder engagement and facilitation, ensuring projects stay on track with clear governance, aligned objectives, and streamlined decision-making. Our approach includes: 

    1. Facilitated Workshops and Co-Design Processes 

    • Interactive stakeholder engagement workshops using best-practice facilitation techniques to foster collaboration. 

    • Co-design approaches that bring together diverse interests to shape shared objectives and long-term project vision. 

    • Scenario planning and visioning exercises to develop consensus-driven solutions. 

    2. Stakeholder Communication and Engagement Strategies 

    • Tailored communication frameworks to ensure government, industry, and community stakeholders receive consistent, transparent messaging. 

    • Public consultation and engagement models to build trust, reduce resistance, and enhance project acceptance. 

    • Messaging frameworks and stakeholder briefing materials to equip leadership with the right narratives and positioning. 

    3. Cross-Government Coordination Models 

    • Governance structures and decision-making frameworks to streamline approvals and cross-agency collaboration. We use recognised industry best practice, including P3G: Project, Programme and Portfolio Governance.  

    • Policy alignment strategies to ensure local, state, and federal priorities are integrated into a single, cohesive project roadmap. 

    • Stakeholder mapping and influence analysis to proactively identify key decision-makers and their impact on program success. 

    4. Risk and Conflict Management 

    • Early identification of stakeholder tensions and barriers to mitigate risks before they escalate. 

    • Structured mediation and negotiation strategies to resolve disputes efficiently. 

    • Ongoing relationship management frameworks to maintain long-term stakeholder engagement. 

  • We develop robust benefits realisation frameworks to ensure organisations can track and maximise the value of their investments. Our services include: 

    • Benefits Mapping and KPI Development – Establishing measurable success indicators linked to strategic objectives. 

    • Real-Time Performance Dashboards – Designing data-driven monitoring tools to track impact over time. 

    • Continuous Improvement Processes – Embedding agile methodologies to refine program execution based on live performance data. 

    • Independent Impact Assessments – Providing unbiased evaluations of program effectiveness and areas for enhancement.